Like many companies, there are oscillations in the “success” of the overall business. Sometimes we just barely meet a goal, sometimes we double it. As we’ve scaled, I’ve generally seen our team’s morale match our performance. Everyone likes winning; no one likes losing. We like knowing that our hard work is putting points on the board and making an impact, so, unsurprisingly, we’re thrilled when...
In Bill Gross’ TED talk, he cites timing as a key factor in the success or startup. A great idea, married with great execution, is still reliant on the macro trends that can either carry it, or leave it dead in the water. This has played out for us in meaningful ways. While we’ve been investing deeply in building the best business we can, we’ve had to accept that much of our success – or...
Earlier I’ve written around the skill of operating at different levels of the business – one minute taking a call with a customer around a particular initiative, the next minute planning your goals for the next three years. The human mind is more geared towards focusing on the near term, what’s right under our nose- which is why we’ve taken a concerted effort to try and operate at a higher...